Frequently Asked Questions

How long will it take for my order to be packaged?

Our normal processing times are 1-10 business days*. However, during new releases and sale events, the processing times are extended to accommodate the influx of order volume so I recommend for you to check the announcement bar at the top of our website for the most current processing time. Any estimate written on the announcement bar overrides this 1-10 business day estimate by default.

*business days does not include weekends and holidays (i.e. 1 week has 5 business days)

Can I cancel or modify my order?

All orders are final sale and we are not able to make further adjustments after payment confirmation.

Please email ASAP with your order number and address directly. However, I cannot guarantee that we will be able to adjust your address in time so please double check before ordering. Another important caveat is changing your default address of your account does not reflect an order that was already placed. As sellers, we ship to the address you submit your order with so please always email to change your address!

If your order was already shipped with the incorrect address, unfortunately we do not have any ways of intercepting the transit to change the address. It's likely that your order will get returned to our PO box which in that case, we will contact you to discuss reshipments to the correct address.

Where can I track my order?

By default, orders are shipped by an affordable untracked, letter mail service through Canada Post. If you would like the safety of tracked mail, please select the upgrade at checkout or feel free to email for inquiries.

How long do I have to wait for my shipment?

Transit times depend on numerous variables such as your location, the season and the shipping method. Especially with COVID-19 related delays, the range is even more unpredictable, however I can give the following rough estimates for your reference from my personal experience within the past few months:

Domestic Canadian Orders ... 1-14 business days

Untracked U.S. Orders ... 8-25 business days

Tracked U.S. Orders ... 4-12 business days

International Orders ... 1-8 weeks (heavily depends on your country)